Acero

Delivery : between 1 and 3 days

(96% of shipments arrive in less than 48 hours with standard shipping)

Para ayudarte a gestionar los eventuales cambios y devoluciones de tu pedido tienes que indicárnoslo a través del enlace siguiente: 

GESTIONAR CAMBIOS & DEVOLUCIONES

Se puede devolver sin inconvenientes. Puedes cambiar de color, talla o modelo, o puedes devolver con derecho a reembolso del dinero de la prenda. El plazo es de 14 días para realizar la gestión! Puedes enviarlo por medios propios como por correos o pedírnoslo con recogida en tu casa, a través de nuestro portal.

Varios tipos de bienes están exentos de ser devueltos como los complementos, accesorios bisutería: No se aceptan cambios ni devoluciones en cinturones, pendientes, pulseras, collares, relojes o anillos. En caso de que el cliente nos envíe uno de estos accesorios para cambio, se le informará para que ordene la recogida del mismo pagando el cliente el coste del envío.
Artículos no retornables o reembolsables adicionales: Tarjetas de regalo, Vales y Créditos en tienda emitidos online o tienda física.

Más detalles de las condiciones en: Política de devolución

Shipping and Payments:

Free shipping on purchases over €75!

A) How long will it take for my order to arrive?

The delivery time for the shipped standard is between 1 and 3 business days, depending on the destination. If you make the purchase on business days after 4:00 p.m., on Saturdays, Sundays or holidays, the order management and shipping will be processed on the first business day after the order is placed. No deliveries on holidays, Saturdays and Sundays.

The delivery time for express delivery is 1 business day. If you make the purchase on business days after 4:00 p.m., on Saturdays, Sundays or holidays, the order management and shipping will be processed on the first business day after the order is placed. No deliveries on holidays, Saturdays and Sundays.

B) Where can I receive my purchase?

Your purchase will be sent to the delivery address you indicate, as long as it is within Spain (Peninsula and Balearic Islands) or Portugal. The delivery address may be different from the buyer's address, which can be very useful when making a gift, receiving the order at work or if you are away from your usual address.

More information here.

C) How much are the shipping costs?

They will depend on the weight, amount and destination of your order:

- From €75, they are free! except in the Balearic Islands from €150.

- We do not ship to the Canary Islands.

To ensure fast and safe delivery, we have chosen ASM - GLS. When your order is on its way, you will receive an SMS notifying you that in approximately 24 hours you will receive your shipment.

E) How can I track my shipment?

To know the status of your shipment you can refer to the email that we will send you with the tracking number.

F) What forms of payment are available?

In the Zebra&Maduixa online store you can make the payment with the following methods:

• Credit or debit card
• PayPal
• ApplePay (mobile)
• Bizum: number 650018700

G) How can I apply two discount codes to my order?

Unfortunately, discount codes cannot be combined in the same order. Always make sure its expiration date and enjoy one per order.

H) How are discounts calculated?

The discounts are calculated on the amount of the products, not on the shipment.

The days without VAT: we deduct the amount of VAT on the products, not on the shipment.

On free shipping days: the amount of the peninsular national standard shipping is subtracted: €3.99 from your order.

I) How to manage Exchanges and Returns?

Returns

Our policy accepts returns up to 14 calendar days. If 14 calendar days have passed since your purchase (we count from delivery to your address), unfortunately we cannot entitle you to an exchange or a voucher.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Changes can be made for another size or model as long as we have stock or you can opt for a voucher for the amount of the garment or a refund of the amount paid for the returned garment, within a maximum period of 14 days after receiving the order

Several types of goods are exempt from being returned such as underwear, accessories, jewelry accessories: No changes or returns are accepted on earrings, bracelets, necklaces, watches or rings. In the event that the customer sends us one of these accessories for exchange, he will be informed so that he can order the collection of the same, the customer paying the shipping cost.

Additional non-returnable items: Gift cards.

To complete your return, we need a receipt or proof of purchase. Therefore, do not forget to send the delivery note or a copy marking the products you are returning.

Zebra&Maduixa reserves the right not to accept the exchange, if once the garment is received, it is in poor condition, stained, torn, washed or in inadequate conditions.

We accept both changes and returns. The changes are subject to the availability of the product, if there is no stock of that same item. The customer may replace the product with another in case of requesting a change, if he prefers he will also receive a refund of the amount of the garments he wishes to return.

In case of return of the order, the cost of the return will be assumed by the customer, and must send it to the following address.

Zebra C/ Àngel Gimerà n.5 08241 Manresa, Barcelona

The refund will be made within 7 days after checking the condition of the garment.

The exchange and return vouchers have a validity date of three years from the date you receive the package with the returned garments.

Return shipping:
To return the product, send your product to: Zebra&Maduixa, Calle Angel Guimera nº5, 08241 MANRESA.

You will be responsible for paying your own shipping costs to return your item. The exchange and return postage are borne by the client, and the client can send the garment by the agency that he considers, always postage paid.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We can schedule a collection service for the items you would like to return: here

If you are shipping an item costing more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. In the event that the package is lost in this process, it is the customer's responsibility and the change cannot be made if the garment does not arrive at its destination.

The return of orders that have benefited from the FREE SHIPPING promotion for orders over €75 will entail the charge of the initial order postage. If the amount of the order, once the return has been subtracted, is still greater than €75, the postage will not be charged.

If you have paid with Paypal you can benefit from free return costs:

J) Quality claim

For quality claims, the garment may be replaced or repaired. We acknowledge the repair or change of it and all transportation costs incurred. If the request for effectiveness of the guarantee is not accepted after being evaluated by our technical department due to the lack of conformity with the conditions indicated above, we will contact you within 15 business days following the date of your claim. , to coordinate your shipment again with a freight collect where the customer must pay the transport company at the time the product is delivered.Before making the procedures for a claim, we suggest consulting the most common cases of rejection of exchanges due to misuse of garments:
The time limit of three months was exceeded after the purchase was delivered to make the claim
· Failure to follow the washing and care instructions for the garment.
· Use of deodorants with chemicals that discolor fabrics.
· Use of chemicals or bleach in washing.
· Faded by direct drying in the sun.
· The garment was altered or modified by the client and therefore its last was damaged.
· The print, appliqués or embroidery were ironed on.
. Washing of glued elements such as shoes, sandals, belts, hats and bags.
· Normal wear of the garment.

K) Order cancellation

To cancel your order once processed, you will have a charge of €3 for management fees. If it is already sent, both the shipping costs and the additional charge of €3 will be subtracted.